Effective Date: 1st March 2025
Last Updated: 4th March 2025
Who we are
Welcome to LunaFare Tours (“Company,” “we,” “us,” or “our”). By accessing or using our website, www.lunafaretours.com (the “Site”), and our services, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use our Site or services.
1. Services Offered
LunaFare Tours provides travel-related services, including but not limited to:
-
Customized tour packages
-
Air ticket booking support
-
Visa assistance and consultancy
-
Promotions and special travel offers
All services are subject to availability, pricing changes, and applicable terms & conditions.
2. Eligibility
You must be at least 18 years old to use our services. By using our Site, you confirm that you have the legal capacity to enter into agreements.
3. Booking & Payments
-
All bookings inquiries must be made through our official Site or the official site authorized channels.
-
Payments must be completed using approved methods listed on our Site or as advised us at the time of our inquiry response.
-
We reserve the right to cancel any booking due to fraud suspicion, non-payment, or other violations of these or other communicated Terms & Conditions during the inquiry response.
4. Cancellations & Refunds
-
Cancellation fee and respective policies vary based on service providers (hotels, airlines, insurances, taxi services, train, bus, other transportation types, and etc.).
-
Refunds are subject to processing fees and third-party policies.
-
We are not responsible for any losses due to delays, cancellations, or force majeure events.
5. Intellectual Property
All content on our Site, including logos, text, images (subject to Creative Commons Licenses and or free to use), and software, is owned by LunaFare Tours or its licensors and protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
6. User Conduct
You agree not to:
-
Use our Site for unlawful purposes.
-
Submit false information or impersonate others.
-
Disrupt the Site’s functionality or attempt unauthorized access.
-
Post harmful, defamatory, or misleading content.
7. Limitation of Liability
-
We provide services on an “as-is” basis with no guarantees of uninterrupted access.
-
We are not liable for direct, indirect, or incidental damages related to service use.
-
Our total liability, in any case, shall not exceed the amount paid for the specific service, as per the compliance to our policies terms and conditions.
8. Third-Party Links & Services
Our Site may contain links to external sites. We are not responsible for the content, privacy policies, or practices of third-party services.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of our Site after updates constitutes acceptance of the new Terms.
10. Governing Law & Disputes
These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved through negotiation, mediation, or arbitration.
11. Contact Information
For questions or concerns about these Terms, contact us at: LunaFare Tours
Kandy, Sri Lanka.
Email: [email protected]
Phone: +94 777688687
By using our Site and services, you acknowledge and agree to these Terms of Service.